Grace Shaw
5137 Hoffmanville Road
Millers, MD 21102-2234
410-239-2377
Orders or E-mail: graceshaw@verizon.net
Please include your address & phone number on orders,
 or I can't quote postage.
I accept PayPal (including credit cards) & checks.

Virtual Dollhouse Terms for Orders, Shipping, Payment, Returns, Privacy and Newsletter

ORDERS
Orders may be placed by E-mail. Virtual Dollhouse The STORE prefers to treat each customer special. Shopping carts don't do that. They never have the options for questions, or to request less expensive shipping (when available). We will respond to all orders within 48 hours. If you don't hear from us, please resend your e-mail as it didn't arrive or call 410-239-2377. We will, to the best of our ability keep the stock counts current on all WebPages.
Special Orders in any scale are welcome however any special order over $25 will require a deposit of 50% before merchandise is ordered.
Please send, address and phone number on your e-mail. Thank you.

Gift Certificates
Gift Certificates are available upon request. They are good for six months from the date of purchase for merchandise. A written Gift Certificate will be snail mailed to the purchaser to give to the recipient. To redeem a gift certificate, it must be returned by snail mail to:
Grace Shaw
Virtual Dollhouse
5137 Hoffmanville Road
Millers, MD 21102-2234

To purchase contact:  graceshaw@verizon.net or Call: 410-239-2377
If this is to be a surprise, please use an e-mail account that the person who
 will be receiving the gift certificate won't see, or provide an address to send
it to that they won't get it it by mistake.

SHIPPING
Maryland orders will have state tax added to purchase.
Because it costs me one gallon of gas to go to the post office, I've regretfully had to raise my handling fee to $2 to cover this cost plus packing & packing materials.

All orders must be paid in US funds.
*All PayPal transactions will include exact service charges to use PayPal.

US SHIPPING OPTIONS
All orders will be shipped with Delivery Confirmation
Small orders (under $50) will be shipped First Class + $2 handling (for packing materials & gas to post office) +  PayPal costs + Delivery Confirmation in the US *

Orders over $75 will be cost of postage  +   the cost of using PayPal + Insurance + $2 handling (for packing materials & gas to post office) + Delivery Confirmation in the US *
Options include: Priority Mail + insurance+ PayPal costs + delivery confirmation.
First Class + insurance + PayPal Costs + delivery confirmation.

Custom shipping available: UPS or FedEx  (all charges will be paid by customer)

International Shipping
Any package shipped without insurance will not be covered for loss and will be shipped at the buyers risk. Virtual Dollhouse will replace broken items only with proof of breakage, i.e. a photograph of damaged item.
International Shipping will be actual cost (will ship the best way) plus $2 handling + exact cost of service charges levied by PayPal. Checks or Money Orders accepted as long as they are drawn on US Funds.
Customers will be given a choice of whether they want to insure the package or not. If they choose NOT to insure the package, and if it is lost or stolen, Virtual Dollhouse will NOT be responsible for replacement. Some countries will be shipped only by UPS or FedEx at the discretion of Virtual Dollhouse. All shipping charges will be paid by customer.
Options include: First Class International, or Priority International with insurance
 or UPS or FedEx.
Virtual Dollhouse retains the right to refuse shipment to some countries.

PAYMENT
Orders will not be shipped until payment is received.
Virtual Dollhouse accepts PayPal. PayPal service charges will be added to your bill. Credit cards accepted thru PayPal. My PayPal e-mail is graceshaw@verizon.net
I accept checks or money orders in US Funds made out to
 "Grace Shaw" or "Virtual Dollhouse."
Send checks to:
 Grace Shaw
    Virtual Dollhouse
5137 Hoffmanville Road
Millers, MD 21102-2234

RETURNS
Returns must be pre-approved and  made within 10 days. A restocking fee of 25% will be charged.  Merchandise can only be returned for store credit. Postage and service charges are  not refundable. Customers must pay all postage for returned items unless the item is damaged. 
Damaged items must be  returned or proof of breakage (photograph) sent to get an exact replacement or store refund only .
 Opened items can not be returned without special approval & restocking fees will apply. Can be returned for store credit only.
No Returns on Special or Custom Orders except for breakage.

Privacy Virtual Dollhouse will keep your address, phone # and e-mail private. We keep your information in an OFF LINE database for the use of Virtual Dollhouse only. WE DO NOT SHARE YOUR INFORMATION WITH ANYONE. It is there only to process your orders. If someone requests your information, we would pass this request on to you to get your permission before sharing the information. The only reason to share your information would be if you order something from an Artisan and the Artisan would need your information to ship to you. The only other reason would be if another store would be able to give you a better deal. Again, we would request your permission to share your information before passing it on. NEWSLETTER Occasionally, I send out a newsletter to my established customers updating them on what is new in my store before I announce it to the public. I also sometimes offer a special prices to my established customers. If you would like to be on my Newsletter e-mail list, please contact me with your name, e-mail, address and phone number so I can put you in my store database. Privacy Policy:  I do not share customer information with anyone. It is for my store use only. E-mail me. Thank you.